The Ultimate
Municipal Customer
Service Experience

311AI makes it easy for your residents to:

Process service requests and payments instantly

Query all public municipal data and other information

Receive important alerts and notifications

And much more!

Benefits Of An AI-powered Conversational Interface

You can think of 311AI as the ultimate customer service representative, immediately available 24/7, and with full and perfect information across all relevant domains.

Residents

Familiar and intuitive

Flexible and adaptive

Regularly improving

Municipalities

Dramatically reduce call volume

Suggestions

Service Request

Notifications

Curbside Collection

Payments

Knowledge Base

Municipal Services

Suggestions

The Admin dashboard allows administrators to determine the default prompts that would appear on the app home screen when it’s first opened by users. For example, these can be prompts that administrators believe are most commonly used by residents, to reduce the learning curve required to engage with the app.

Do More With An AI-powered Mobile Application

🚗 Report an abandoned vehicle

🚧 Report a building code violation

🎨 Report graffiti

🔥 Report illegal burning

💡 Report a non-working streetlamp

📅 Lookup municipal recreation programs

🗣️ Report a noise complaint

🐀 Report a rat infestation

🚴 Report a stolen bike

🧾 Pay your municipal taxes

🏡 Lookup community center hours of operation

Over 100+ available services to integrate

Transformation

Most municipalities don't provide any 311 service at all. Of those that do, most rely on a call centre-based system. A few have introduced mobile apps. We're taking those a giant step forward.

First Generation

Call Centre

Second Generation

Mobile Application

Third Generation

Smart (AI) Live Agent

It’s Time To Upgrade Your Customer Experience

Schedule a call today for a full product demonstration and for further information.

Schedule a demo

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