Over 100+ services to integrate:
Powerful Resident App and Admin Dashboard
Muni is a wholistic platform that includes our administrative dashboard, resident mobile app, and resident web app that can be seamlessly embedded in your website.
Product Features
We’ve covered all the basics for a truly magical customer service experience and are continuously adding to our feature set.
Service Requests
Allow residents to easily submit and track service requests for quick resolution.
Notification
Send push, in-app, email, and sms notifications as required, to all residents or by location.
Curbside Collection
Help your residents never miss a a garbage day again. All curbside collection information available all the time.
Payments
Allow residents to process payments for property taxes, utilities, program fees, parking violations and more.
Knowledge Base
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Chat History
Track all chat history to ensure high quality communication and issue resolution.
Resident Relationship Management
Muni includes a full CRM--or as we call it, RRM--for full context into resident relationship management.
Stay tuned for more innovative features coming soon to muni.
Quick and Easy Onboarding
Our team will work hand-in-hand with yours through our quick and easy Onboarding Phase, which includes the following.
1
All required third party systems integrations.
2
Model training on all relevant municipal data.
3
Staff training and handoff.
Frequently Asked Questions
How does muni work for you?
muni uses the latest AI models to understand resident questions, search for relevant answers in your knowledge base, and provide accurate answers to residents based on the content in your knowledge base.
What do we need to onboard to muni?
The onboarding process for a municipality takes four to six weeks, split across the following three phases.
What is the ROI on a muni Chatbot?
The return on investment (ROI) of a muni chatbot for non-emergency municipal services can be significant. Here are a few key points to consider when evaluating the ROI of such a solution:
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